TERMS AND CONDITIONS OF USE OF THE CDOCTORSTEAMS PLATFORM

CDoctorsTeams is a digital platform owned by CDoctorsTeams LLC, which facilitates connections among healthcare professionals, the creation and management of medical teams, clinic registration, sharing of professional content, access to providers of health products and services, and support tools such as artificial intelligence (AI) for informational consultations.

By accessing, registering for, or using the Platform (web/mobile app), you accept these Terms and Conditions (“T&Cs”), the Privacy Policy, and any supplementary rules. If you do not agree, do not use the Platform.

• Professional: A natural person with a healthcare professional degree, duly authorized, who registers on the Platform.
• Individual User: A Professional registered as such who does not belong to a team or clinic.
• Team: A group of professionals created by an Administrator. It may be: Team 1-3 (up to 3 members) or Team 4-6 (4 to 6 members).
• Clinic: A special registration for a clinical entity/medical center, treated as a Team 4-6 for membership pricing purposes.
• Administrator: The user who creates the Team or registers the Clinic and assumes responsibility for validating and approving its members.
• Provider: An entity or person offering products (pharmaceuticals, supplies, medical equipment, etc.) or health services (elder care, physiotherapy, nursing, etc.).
• AI: Artificial intelligence tools integrated for informational support in clinical consultations.

3.1.

Every Professional or Provider must register by providing truthful information (résumé/CV, supporting documents, valid licenses, photograph, contact details, etc.).

3.2.

CDoctorsTeams performs initial verification (by country) of the applicant only. It does not validate subsequent information for members added by Administrators or for Providers’ offerings.

3.3.

Any falsehood will result in immediate suspension without liability for the Platform.

4.1.

Individual Membership: Standard pricing.

4.2.

Team Membership: Progressive discounts (1-3 and 4-6).

4.3.

Clinic Registration: Billed as Team 4-6 (maximum benefit).

4.4.

Providers: Specific memberships or plans for listings and content (detailed on the Platform).

4.5.

Prices may be changed with prior notice.

5.1.

Approved Professionals may create Teams or register Clinics, becoming Administrators.

5.2.

They accept these T&Cs, in particular Section 10.

Users agree to comply with ethical, legal, and health regulations applicable in each country of operation (U.S., Colombia, Peru, Chile, Argentina, Ecuador, Spain, and others). They must maintain confidentiality of patient data in accordance with local laws (e.g. HIPAA in the U.S., Law 1581/2012 in Colombia, GDPR in Spain).

Each Professional or Provider is personally liable for their acts, diagnoses, treatments, products/services, and harm caused.

Users grant a non-exclusive license to use their profile and public content. Content must be truthful and must not infringe third-party rights.

CDoctorsTeams is a technology facilitator and does NOT provide medical services, sell products, or assume liability for quality, suitability, outcomes, or conduct of Users.

10.1.

When creating a Team or registering a Clinic, the Administrator assumes full and exclusive responsibility for:

• a) Verifying, validating, and approving the truthfulness, validity, and legitimacy of degrees, licenses, experience, and any data of each professional they invite or add.
• b) Ensuring that all members comply with applicable ethical, legal, and health regulations.
• c) Overseeing appropriate use of the Platform by their Team/Clinic.

10.2.

CDoctorsTeams verifies only the initial Administrator. It does not verify or validate additional members incorporated by the Administrator.

10.3.

CDoctorsTeams is exempt from all liability for:

• a) Inaccuracies, falsehoods, or irregularities in information or credentials of Team/Clinic members.
• b) Acts, omissions, negligence, or breaches by such members.
• c) Internal disputes (employment, contractual, fee-related, etc.) between Administrator and members, or between members and third parties (patients, authorities, etc.).

Any dispute related to the composition, verification, or activities of the Team/Clinic must be resolved directly between the Administrator and the affected parties, without intervention or liability on the part of CDoctorsTeams.

10.4.

Indemnity: The Administrator shall indemnify and hold CDoctorsTeams harmless against any claim, lawsuit, damage, cost, or expense (including legal fees) arising from:

• Incorporation or activities of members not adequately verified.
• Regulatory breaches by their Team/Clinic.
• Any harm related to management of the Team/Clinic.

10.5.

CDoctorsTeams may immediately suspend or remove any Team/Clinic or Administrator account if it detects (or reasonably suspects) irregularities in verification or incorporation of members.

11.1. Definition and registration

Providers offer products (pharmacies, supplies, medical equipment) or services (elder care at home/clinics/hospitals, physiotherapy, nursing, etc.). Initial verification by CDoctorsTeams; exclusive liability of the Provider for subsequent quality/legal compliance.

11.2. Obligations

Ensure truthfulness of information; comply with all local/national regulations in countries of operation, including:

• U.S.: FDA, state laws (Florida and others).
• Colombia: INVIMA, Ministry of Health.
• Peru: DIGEMID.
• Chile: ISP.
• Argentina: ANMAT.
• Ecuador: ARCSA.
• Spain: AEMPS, GDPR.
• Any other country where the Platform operates.

11.3. Liability for products/services and content

Full liability for damages and claims; content must be truthful and not misleading.

11.4. CDoctorsTeams disclaimer

No liability for quality, transactions, disputes, or Provider content.

11.5. Indemnity

The Provider indemnifies CDoctorsTeams for related claims.

11.6. Suspension

Suspension for breach.

11.7. Reference to Privacy Policy

Providers are responsible for local compliance (e.g. GDPR in Spain, Law 1581 in Colombia).

12.1. Nature

AI as auxiliary support for informational consultations (diagnostic/therapeutic questions, reviews). It is not a diagnostic instrument and does not replace clinical judgment.

12.2. Benefits and risks

Benefits: Faster processing of information, differential suggestions, access to guidelines.

Drawbacks/Risks: Possible inaccuracies, biases, hallucinations, lack of explainability, over-reliance; it does not replace comprehensive patient assessment.

12.3. Exclusive liability of the Professional

Full liability for clinical decisions; always verify AI suggestions; assume all legal/ethical liability for errors, harm, or malpractice claims.

12.4. Obligations

Do not present AI as a definitive diagnosis; inform patients where applicable; comply with local regulations (FDA U.S., AEMPS Spain, INVIMA Colombia, etc.).

12.5. CDoctorsTeams disclaimer

No liability for AI outputs, clinical decisions, or consequences.

12.6. Indemnity

The Professional indemnifies CDoctorsTeams for claims arising from use of AI.

12.7. Suspension

Suspension for misuse.

CDoctorsTeams may suspend/remove accounts for breach, risk, or request of authorities.

We may modify the T&Cs by publication/notification. Continued use constitutes acceptance.

These T&Cs are governed by the laws of the State of Florida, United States, without prejudice to mandatory compliance with local laws in each country of operation (South America and Spain). Disputes shall be submitted to the courts of Tampa, Florida, except where mandatory local rules provide otherwise.

For questions: support@cdoctorsteams.com or the help section.

Local regulatory compliance

Professionals and Users must comply with telemedicine laws and regulations applicable in their country or region, including but not limited to professional licensing, data protection, and service restrictions. CDoctorsTeams will adjust its operations to comply with specific regulations (e.g. HIPAA in the U.S., GDPR in Spain, LGPD in Brazil) and will notify Users of any additional requirements.

1. United States (Florida base)

Key regulations

• HIPAA (Health Insurance Portability and Accountability Act): Regulates privacy and security of medical data (PHI).
• Florida Telehealth Law (F.S. 456.47): Allows telemedicine by professionals licensed in Florida or registered for patients in the state.
• 21 CFR Part 11: Regulates electronic records and digital signatures on health platforms.

Requirements

• Professionals must be licensed in Florida or in the patient’s state (where applicable).
• Informed consent in writing or electronically before the teleconsultation.
• Use of secure platforms with encryption (e.g. AES-256) to protect data.
• Controlled substances (Schedule II) may not be prescribed without a prior in-person visit, except as provided by law.

Implications for CDoctorsTeams

• Verify state licenses of Professionals.
• Implement encryption systems and HIPAA audits.
• Include a digital consent form on the Platform.

2. Chile

Key regulations

• Law 20.584: Regulates patients’ rights and duties, including remote care.
• Exempt Resolution No. 744 (MINSAL): Sets standards for telemedicine.
• Law 19.947 (Personal Data Protection): Protects sensitive information.

Requirements

• Professionals must be registered in the National Registry of Individual Health Providers (Superintendence of Health).
• Explicit, documented informed consent.
• Medical data must be stored on secure servers and meet interoperability standards (e.g. HL7).

Implications for CDoctorsTeams

• Validate Professional registration in Chile.
• Ensure secure data storage and patient access to their records.
• Warn that telemedicine does not replace emergency care.

3. Brazil

Key regulations

• CFM Resolution No. 2,227/2018 (as amended by Resolution 2,314/2022): Regulates telemedicine in Brazil.
• LGPD (General Data Protection Law — Law 13,709/2018): Equivalent to GDPR for personal data.

Requirements

• First consultation must be in person, except in remote areas or emergencies (post-COVID flexibilities may apply).
• Professionals must be registered with the Regional Medical Council (CRM).
• The Platform must ensure confidentiality and allow recording of consultations (with consent).
• Mandatory informed consent before each teleconsultation.

Implications for CDoctorsTeams

• Require CRM registration and warn about initial in-person consultation requirements in some cases.
• Implement recording option with explicit consent.
• Comply with LGPD (encryption, breach notification).

4. Peru

Key regulations

• Law No. 30421 (Framework Telesalud Law): Regulates telesalud in the country.
• Supreme Decree No. 015-2019-SA: Sets technical and operational requirements.
• Law No. 29733 (Personal Data Protection): Similar to GDPR.

Requirements

• Professionals must be registered with the Peruvian Medical Association.
• Prior informed consent and clinical data in interoperable systems.
• Technology infrastructure must ensure continuity and security (ISO 27001 recommended).

Implications for CDoctorsTeams

• Verify Medical Association registration.
• Ensure interoperability with Peruvian health systems.
• Protect data in accordance with Law 29733.

5. Ecuador

Key regulations

• Organic Health Law (Art. 33): Allows telemedicine under supervision of the Ministry of Public Health (MSP).
• Organic Law on Personal Data Protection (2021): Regulates sensitive data.

Requirements

• Professionals must be registered with the MSP.
• Informed consent and strict protection of medical data.
• Use limited to consultation, follow-up, or education—not emergencies.

Implications for CDoctorsTeams

• Validate MSP registration of Professionals.
• Implement data security measures aligned with the 2021 Law.
• Limit teleconsultations to non-urgent cases.

6. Mexico

Key regulations

• NOM-024-SSA3-2010: Regulates electronic medical records.
• General Health Law (Art. 77 Bis): Allows telemedicine under National Health System standards.
• Federal Law on Protection of Personal Data (LFPDPPP): Protects sensitive data.

Requirements

• Professionals must hold a valid professional license registered with the Ministry of Health.
• Informed consent in writing or electronically.
• Electronic systems must comply with NOM-024 (integrity, confidentiality).

Implications for CDoctorsTeams

• Verify professional licenses.
• Ensure NOM-024 compliance for EMRs.
• Protect data under LFPDPPP.

7. Bolivia

Key regulations

• Law No. 164 (General Health Law): Does not specifically regulate telemedicine but allows innovative health services.
• Law No. 1178 (Personal Data Protection, in progress): Full implementation pending.

Requirements

• Professionals must be registered with the Ministry of Health.
• Mandatory informed consent.
• Lack of specific regulation requires alignment with international standards (e.g. WHO).

Implications for CDoctorsTeams

• Validate Ministry of Health registration.
• Adopt international standards (ISO 27001, HL7) until local rules are in place.

8. Spain

Key regulations

• General Data Protection Regulation (GDPR — EU 2016/679): Strict data protection.
• Law 41/2002 (Patient Autonomy): Regulates informed consent and patient rights.
• Royal Decree 81/2014: Technical standards for telemedicine.

Requirements

• Professionals must be registered with the corresponding Medical Association.
• Detailed, explicit informed consent.
• The Platform must comply with GDPR (encryption, right to erasure, DPO where required).

Implications for CDoctorsTeams

• Verify Professional registration with Medical Associations.
• Appoint a Data Protection Officer (DPO) where required.
• Ensure GDPR rights (access, rectification, erasure).

9. Canada

Key regulations

• PIPEDA (Personal Information Protection and Electronic Documents Act): Protects personal data.
• Provincial regulations (e.g. Ontario’s PHIPA): Vary by province; govern health data.
• CMA Telemedicine Guidelines: Ethical guidelines of the Canadian Medical Association.

Requirements

• Professionals must be licensed in the patient’s province.
• Informed consent and robust security measures (encryption, audits).
• Restrictions on prescriptions for controlled substances.

Implications for CDoctorsTeams

• Validate provincial licenses.
• Comply with PIPEDA and PHIPA (as applicable by province).
• Limit prescribing according to local rules.

To comply with these regulations, CDoctorsTeams may incorporate the following into its Telemedicine Policies:

1. Professional verification

• Require valid registration/license in the Professional’s jurisdiction and the patient’s (by country).
• Create a Platform process to upload and validate credentials.

2. Informed consent

• Implement a mandatory digital form before each teleconsultation, adaptable to languages and legal requirements by country (e.g. detailed for Spain, simpler for Bolivia).

3. Data protection

• Use AES-256 encryption and comply with international standards (ISO 27001, HL7).
• Adapt the Privacy Policy to GDPR, HIPAA, LGPD, etc., according to the User’s country.
• Offer rights of access, rectification, and erasure of data.

4. Service limitations

• Include clear warnings that telemedicine is not suitable for emergencies or complex diagnoses, tailored to each regulatory framework.

5. Electronic prescribing

• Enable this feature only where permitted (e.g. U.S. with restrictions, Spain with qualified electronic signature) and require local compliance.

6. Flexible jurisdiction

• Provide that the User’s local laws prevail over Florida law in case of conflict, to reduce legal risk.