Frequently asked questions

Use Sign up from the login page. You can register as a patient or follow the professional path if you offer healthcare services. After registering, confirm your email if prompted so you can use all features.

On the login screen, use “Forgot your password?” to receive a reset link (for accounts that sign in with email/password via our provider).

Email verification helps protect your account and recover access. Patients may see account verification status in the profile area until the email is confirmed.

After signing in, open Profile (sidebar or header, depending on your layout). You can update name, contact details, country, address, city, region/state, postal code, photo, and biography/summary where applicable.

The profile form suggests official regions or states for the selected country so data stays consistent. If your area is not listed, you can still type it when the list is not available for that country.

Health professionals may be asked to submit documents (for example resume and license) from the Verification tab. An administrator reviews submissions. Until approved, some actions (such as offering consultations or publishing certain services) may be limited.

Use New appointment (or equivalent) from your dashboard, pick a professional when required, choose date and slot, and complete the booking flow. You can also start from the medical directory when you view a clinician profile.

Depending on configuration, professionals may offer online (video/audio/chat) and in-person options. Filters in the directory help you narrow by modality.

Use Consultations / Record from the main navigation to see scheduled visits and related actions (such as joining a video room when available).

The cancellation rules in the Terms and Conditions apply: • 12+ hours before: 90% refund to the user, 10% to the professional. • 11–6 hours before: 75% refund to the user, 25% to the professional. • 5–2 hours before: 50% refund to the user, 50% to the professional. • Less than 2 hours before: no refund; 100% to the professional. Cancellations must be made only through the CDoctorsTeams platform.

Chats lists direct and group rooms. By appointment ties conversations to a specific booked appointment when that workflow is enabled.

From the directory or clinician profile, use the option to start chat when available. The app opens or creates a DM room with that person. Both sides must be able to use chat according to platform rules.

It lets patients search for healthcare professionals who opted into directory visibility, with filters such as country, region, specialty, availability, and consultation type.

Open View profile for full public information when available, or Book appointment to start the booking flow with that professional.

Use My medical history from the health tools section. Content depends on what your care team has recorded and your permissions.

It is the longitudinal clinical view for patients. Professionals with appropriate access use assigned patients and medical record sections to document encounters according to your organization’s workflow.

The Services area lists offerings from professionals and providers (for example programs or packages). You can browse and, when enabled, purchase or enroll according to each listing.

Patients can follow structured journeys (steps, content, milestones). Professionals may see marketplace-related cases when that module applies to their role.

Tips are curated or published through an editorial workflow. Some content may be drafts until approved by an administrator. You can browse topics and articles from the Health tips section.

Organizers can create scheduled live sessions (topics, registration, optional payment flows). You can browse the catalog, register when open, and join from your live events area.

Use the links in the site footer: Privacy policy and Terms and conditions. They govern use of the platform and your data.

If your account includes paid plans, use the Subscription area under profile/settings when visible. Pricing information for new plans is also linked from the public site where applicable.